Contact
We'd Love to Hear From You
Have a question about your order, shipping, returns, or one of our products? We're here to help.
Customer Service
Email: service@charmstrap.com
Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM ET.
We aim to respond to customer inquiries within 1–2 business days.
For questions about an existing order, please include your order number so we can assist you more efficiently.
Contact form
How We Can Help
- Order questions
- Shipping and tracking
- Order or shipping address changes
- Returns and refunds
- Damaged, defective, or incorrect items
- Product questions
- General questions about Charm Strap
Returns & Refunds
If you would like to return an item, please contact us by email before sending anything back.
Please do not send a return to our business address unless we have provided a return address and return instructions by email.
For complete return eligibility, return shipping, and refund information, please see our Refund & Return Policy.
Business Hours
Monday–Friday: 9:00 AM–5:00 PM ET
Closed: Weekends and U.S. public holidays
Business Information
Charm Strap
Operated by ANGELA JOHN TH INC
1001 5th Ave
Ford City, PA 16226
United States
Email: service@charmstrap.com
We appreciate you choosing Charm Strap and look forward to helping you.