Privacy policy
Last updated: September 8, 2026
Jenthielle ("Jenthielle," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase from our website.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.
Our website is operated by:
Jenthielle
Legal Company Name: ANGELA JOHN TH INC
Business Address:
1001 5th Ave
Ford City, PA 16226
United States
Email: service@jenthielle.com
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us when you use our website, place an order, contact us, or otherwise interact with Jenthielle.
Depending on how you use our website, this may include:
Information You Provide
-
Name
-
Billing and shipping address
-
Email address
-
Phone number
-
Order information
-
Products purchased
-
Information provided when contacting customer service
-
Information you provide when requesting a return or refund
When you contact us about a return or refund, we may collect information such as your order number, the item involved, the reason for the request, and photos or other information you voluntarily provide to help us review the request.
Payment Information
Payments are processed through our payment providers.
We do not need to receive or store your full payment card number in order to process your order. Payment information is handled by the payment provider used during checkout in accordance with its own privacy and security practices.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website platform, service providers, or other technologies used to operate the website.
This information may include:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Pages visited
-
Referring website or source
-
Date and time of visits
-
Website interaction information
-
General website usage information
This information may be used to help us operate, maintain, secure, and improve our website and services.
3. How We Use Your Information
We may use personal information for the following purposes:
To Process and Fulfill Orders
We use your information to:
-
Process and confirm your order
-
Process payments through our payment providers
-
Prepare and ship your order
-
Provide shipping and tracking information
-
Communicate with you about your order
-
Handle order changes or cancellations when applicable
This information is necessary for us to provide the products and services you request.
To Provide Customer Service
We may use your information to:
-
Respond to questions and requests
-
Help with shipping issues
-
Review damaged, defective, or incorrect items
-
Process returns and refunds
-
Communicate with you about your order or request
For return or refund requests, we may use your order information to verify the purchase and determine whether the request meets the requirements of our Refund & Return Policy.
To Operate and Improve Our Website
We may use information about website visits and interactions to:
-
Maintain website functionality
-
Improve website performance
-
Understand how visitors use our website
-
Detect and prevent technical problems
-
Help protect our website from fraudulent or unauthorized activity
To Comply With Legal Requirements
We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.
4. How We Share Information
We may share personal information with third parties when necessary to operate our business and provide our services.
These third parties may include:
Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce platform and services that allow us to operate our online store, process orders, and provide certain website functions.
Payment Providers
Payment information may be processed by third-party payment providers selected during checkout.
These providers process payment information according to their own privacy policies and security practices.
Shipping and Delivery Providers
We may provide necessary order information to shipping carriers and logistics service providers so that your order can be delivered to the shipping address you provide.
This may include your name, shipping address, contact information, and order or tracking information when necessary for delivery.
Service Providers
We may use service providers that help us operate our website, communicate with customers, maintain website functionality, prevent fraud, provide technical services, or perform other business functions.
These providers may access personal information only as reasonably necessary to provide services to us.
Legal or Business Purposes
We may disclose information when reasonably necessary to:
-
Comply with applicable laws or legal processes
-
Respond to lawful requests
-
Protect our rights or property
-
Prevent fraud, abuse, or security threats
-
Protect the safety of our customers or others
-
Support a business transaction such as a merger, acquisition, restructuring, or sale of assets
We do not sell your personal information for money.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.
Cookies may be used for purposes such as:
-
Keeping the shopping cart and checkout functional
-
Remembering certain website preferences
-
Understanding website traffic and usage
-
Supporting website security
-
Improving website performance
Some cookies may be provided by third-party services used on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website, including shopping cart or checkout features.
Where required by applicable law, we may provide additional cookie choices or consent controls.
6. Marketing Communications
If you choose to subscribe to marketing communications from us, we may use your email address to send information about products, promotions, or other updates from Jenthielle.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at service@jenthielle.com.
Unsubscribing from marketing communications does not prevent us from sending service-related communications that are necessary to complete or manage an order, return, refund, or customer service request.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.
Payment information is processed through payment providers using their applicable security measures.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
We encourage customers to use secure devices and connections when accessing our website and to avoid sharing sensitive account or payment information through unsecured communication channels.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
-
Provide our products and services
-
Complete and maintain transaction records
-
Process returns and refunds
-
Provide customer support
-
Maintain appropriate business and financial records
-
Comply with legal, tax, accounting, or regulatory requirements
-
Resolve disputes and enforce applicable agreements
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
9. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include, where applicable:
-
The right to know what personal information we collect or process
-
The right to request access to personal information
-
The right to request correction of inaccurate information
-
The right to request deletion of personal information
-
The right to opt out of certain forms of data sharing or targeted advertising where applicable
-
The right to opt out of certain marketing communications
-
The right to appeal certain privacy-related decisions where required by applicable law
To make a privacy-related request, please contact us at:
We may need to verify your identity or request additional information before completing certain requests in order to protect your personal information.
We will process valid requests in accordance with applicable privacy laws.
10. California and Other U.S. State Privacy Rights
Certain U.S. states have enacted privacy laws that provide residents with additional rights regarding their personal information.
Depending on your state of residence and whether the applicable law applies to our business, you may have additional rights concerning the collection, use, disclosure, or deletion of your personal information.
We do not sell personal information for monetary consideration.
If applicable law provides you with a right to opt out of certain forms of personal information sharing or targeted advertising, we will provide the applicable method for exercising that right.
To make a privacy request, please contact us at service@jenthielle.com.
11. Children's Privacy
Our website and products are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at service@jenthielle.com. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms.
If you access a third-party website or service through a link on our website, that third party's privacy policy and terms may apply.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. International Data Processing
Although Jenthielle currently ships only within the 48 contiguous United States, some service providers we use to operate our website or process orders may process or store information in locations outside your state or outside the United States.
Where required by applicable law, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, we will update the Last updated date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Jenthielle
Legal Company Name: ANGELA JOHN TH INC
Email: service@jenthielle.com
Business Address:
1001 5th Ave
Ford City, PA 16226
United States