Shipping Policy

Last updated: September 8, 2026

Thank you for shopping at Jenthielle. This Shipping Policy explains how we process, ship, and deliver orders within the 48 contiguous United States.

Order Processing

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Orders received after our daily order cut-off time will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 2:00 PM ET will begin processing on the same business day.

Orders placed after 2:00 PM ET will begin processing on the next business day.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Shipping Method

We currently ship orders within the 48 contiguous United States using established shipping carriers, including USPS.

Standard Shipping

• Shipping cost: $4.99

• Transit time: 3–5 business days

• Free Standard Shipping on orders of $35 or more

Shipping transit time begins after the order has been processed and handed to the carrier.

For example, an order placed before the 2:00 PM ET cut-off may take 1–2 business days to process before the 3–5 business day shipping transit period begins.

Shipping Rates

Standard Shipping is $4.99 for eligible orders.

Orders totaling $35 or more qualify for free Standard Shipping within the 48 contiguous United States.

Shipping charges and free-shipping eligibility are displayed at checkout based on the order total and shipping address.

Order Tracking

After your order has been shipped, we will send a shipping confirmation email containing your tracking information.

You can use the tracking number to view the shipment status through the applicable carrier's tracking system.

Tracking information may take some time to become active after the package has been handed to the carrier.

Shipping Address

Please make sure your shipping address is complete and accurate before completing your purchase.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, please contact us at service@jenthielle.com.

Additional shipping charges may apply if the order needs to be shipped again because of an incorrect or incomplete address provided by the customer.

If you notice an address error shortly after placing your order, please contact us as soon as possible. We will do our best to assist before the order is shipped, but an address cannot always be changed after processing or shipment has begun.

Damaged Packages

If your package or item arrives damaged, please contact us at service@jenthielle.com within 30 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos showing the package and the damaged item

We will review the information and provide instructions for the appropriate resolution.

For additional information about damaged, defective, or incorrect items, please refer to our Refund & Return Policy.

Missing or Delayed Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household or building.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact us at service@jenthielle.com with your order number and tracking information so we can assist you.

If tracking information indicates that a shipment is delayed or has stopped updating, please contact us with your order number and tracking information. We will review the shipment status and assist as appropriate.

Delivery Information

Standard Shipping takes 3–5 business days after shipment.

Shipping transit may be affected by circumstances such as severe weather, carrier disruptions, or other events affecting transportation networks.

If your shipment is experiencing an unusual delay, please contact us with your order number and tracking information so we can review the shipment status and assist you.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us at service@jenthielle.com as soon as possible after placing the order.

We will do our best to accommodate requests received before the order enters processing or shipment.

Once an order has been shipped, it cannot be canceled through the normal order-processing process. You may contact us regarding the available return options under our Refund & Return Policy.

Shipping Area

We currently ship orders to addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free Standard Shipping is available on orders of $35 or more within the 48 contiguous United States.

Contact Us

If you have questions about shipping or your order, please contact us:

Jenthielle
Legal Company Name: ANGELA JOHN TH INC
Email: service@jenthielle.com

Business Address:
1001 5th Ave
Ford City, PA 16226
United States