Refund policy

At Jenthielle, we want you to be happy with your purchase. If you need to return an item, please review the policy below and contact us before sending anything back.

Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

  • New and completely unused

  • In its original condition

  • In the original packaging

  • Free from signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please email us at service@jenthielle.com within 30 days of delivery.

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

We will review your request and confirm whether the item is eligible for return.

Please do not send any item back before your return request has been approved.

Once your return is approved, we will provide the physical return shipping address and return instructions by email.

Please do not send returns to our business address or any other address listed on this website unless we specifically instruct you to do so.

Return Shipping

For standard returns, including returns because you changed your mind or no longer want the item, the customer is responsible for the return shipping cost.

We recommend using a shipping method that provides tracking information. Jenthielle is not responsible for return packages that are lost in transit or cannot be confirmed as delivered to the return address provided by us.

If an item arrives damaged, defective, or we send the wrong item, please contact us before returning it. We will provide instructions regarding the return shipping process.

Return Inspection

Once your return is delivered to us, we will inspect the returned item within 3 business days.

The item must meet the return conditions described in this policy for the refund to be approved.

If the returned item does not meet the required conditions, we will contact you by email regarding the return.

Refunds

After the returned item has been received and inspected, we will process the approved refund.

Refunds are issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

For standard returns, the original shipping charge is non-refundable.

If the return is due to an item arriving damaged, defective, or incorrect because of our error, we will review the order and provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at service@jenthielle.com within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

We will review the information and provide instructions for the appropriate resolution.

If the issue is confirmed to be caused by damage, a defect, or an error on our part, we will provide appropriate return instructions and cover the applicable return shipping cost.

Exchanges

We do not currently offer direct exchanges.

If you would like a different color, style, or item, you may return the original item according to this policy and place a new order for the item you prefer.

The new order will be processed separately and will be subject to the product availability and pricing applicable at the time of the new purchase.

Non-Returnable Items

Items that have been used, worn, damaged, altered, or returned without prior approval may not be eligible for a refund.

We currently do not offer personalized or custom-made products.

Return Address

Jenthielle does not publish a general return shipping address on this website.

All returns must be requested and approved in advance. Once a return is approved, we will provide the applicable physical return shipping address and return instructions by email.

Please do not ship a return before receiving these instructions.

Contact Us

For questions about returns or refunds, please contact us:

Jenthielle
Legal Company Name: ANGELA JOHN TH INC
Email: service@jenthielle.com
Business Address:
1001 5th Ave
Ford City, PA 16226
United States

We will review your return request and provide the applicable return instructions by email.